- DatapointEurope is Sabio’s second add-on acquisition this year
- The acquisition will increase revenue by 35% to over £60 million
Horizon-backed Sabio, the customer experience managed service technology provider, has announced the acquisition of DatapointEurope, a European provider of Contact Centre technology and services.
Horizon invested in Sabio in a £50 million transaction in June 2016 and since then has actively supported the management team with their ambitious acquisition strategy. Sabio has completed two acquisitions since Horizon invested and has a pipeline of further deals. The first of these was the purchase of Rapport in March 2017, which bolstered Sabio’s customer engagement analytics offering. The acquisition today of DatapointEurope significantly expands Sabio’s European operations, takes revenue to over £60 million and enables Sabio to serve large multinational clients across a wider geography directly.
Sabio’s heritage is in delivering high quality voice and omni channel contact technologies to its customers as a managed service. The management team’s strategy is to expand this managed service into full digital customer engagement.
Datapoint Europe has operations in Spain, France, the Netherlands and Italy and the deal makes Sabio the leading independent customer contact managed service provider in Europe. With Sabio’s growing presence in Asia-Pacific and DatapointEurope’s alliance programme providing capability in the Americas, Horizon has once again enabled the global expansion of one of its portfolio companies.
Simon Hitchcock, Managing Partner at Horizon said:
“It’s been a transformational year for Sabio both in terms of organic and acquisitive growth. The proprietary cloud hosted platform ‘Sabio on Demand’ has seen impressive new client wins helping drive contracted recurring revenue to over 65%. The acquisition of Rapport and now DatapointEurope have increased Sabio’s IP and provide depth and scale in key European markets. Horizon looks forward to continuing to support Sabio’s ambitious growth plans.”
Andy Roberts, Chief Executive Officer of Sabio said:
“Geographical expansion is critical to our success. DatapointEurope’s presence across Europe and the Americas complements Sabio’s existing footprint in the UK and the Asia-Pacific markets, giving us wide capability to address the demand for innovative global customer experience solutions. We look forward to continue working with Horizon as they support us with further acquisitions and achieving our plan to double in size.”