Sector:

Technology Services

Investment year:

2016

Year of sale:

N/A

I have been consistently impressed by Horizon’s deep understanding of our business and the market in which we operate

Lee ShortenChairman of Sabio

Business

Sabio is a market-leading service provider of customer engagement solutions.

It provides managed services to support the technology in many of the UK’s largest call centres and is an award-winning partner of Avaya and Verient.

Founded in 1998, Sabio now supports customers in over 50 countries around the world helping them optimise contact centre performance, reduce their operational costs and improve customer engagement.

Market

The UK has the most sophisticated contact centre operations and highest adoption of technology and solutions in the world.

Steady market growth (3% – 4% p.a.) is driven by ongoing replacement and software upgrades as well as customer demand to adopt omni-channel capabilities (e.g. voice recording, web chat, social media, email and SMS).

Strategy

Through Horizon’s investment, the strategy for Sabio’s next phase of growth includes:

  • Acquiring UK providers with Avaya or Verint base
  • Expand international footprint
  • Bolster service offering with additional functionality and moving into different technologies

Developments

In the two years of Horizon’s investment, Sabio has:

  • Completed five add-on acquisitions, which have increased Sabio’s IP and provide depth and scale in key global markets
  • Increased annualised profit by 200% and revenues by 100%
News & Insights

Related Infomation

February 27, 2013 in Portfolio News

Horizon-backed Access Group boosts cloud portfolio with Sazneo bolt-on

Horizon-backed Access Group (Access), the business management software provider, has acquired Tech City start-up Sazneo…
Read More
June 24, 2013 in Portfolio News

Horizon-backed Adapt acquires Sleek

Horizon-backed Adapt, the independent IT managed infrastructure provider, has acquired Leeds-based cloud hosting provider Sleek.…
Read More
September 9, 2013 in Portfolio News

Clearswift bolts-on Jedda Systems

Horizon-backed Clearswift, the global digital security software company, has acquired the intellectual property rights of…
Read More